Terms & Conditions
By using this website, you acknowledge that you have read and agree to the following terms and conditions:
The information provided on this website is intended solely for general informational and educational purposes. It should not be construed as medical advice. It is not a substitute for an in-person consultation, diagnostics, or treatment. For any questions or concerns regarding medical or mental health issues, please consult a qualified medical professional (for instance, your GP or another healthcare provider; in emergencies, call 999). We disclaim all liability for any harm, loss, or damage, including adverse health or appearance effects resulting from reliance on information obtained from this site, third parties, linked sites, or any products or services obtained from us or any third party. Use of this website is entirely at the user’s own risk. No information obtained by you from this website or through email communication will create any form of warranty.
The following terminology applies to our Terms and Conditions, Privacy Statement, Disclaimer Notice, and all other agreements: “Client,” “Patient,” “You,” and “Your” refer to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company,” “Ourselves,” “We,” and “Us” refer to Clapham Park Dermatology. “Party,” “Parties,” or “Us” refers to both the Client and ourselves, or either the Client or ourselves. Any use of the above terminology or other words in the singular, plural, capitalisation, and they/are considered interchangeable and refer to the same.
Disclaimer
To schedule an appointment, please call our reception number, out of hour agency, or arrange it through our website. Appointment availability is not guaranteed. For emergencies, please consult your GP or go to A&E. Your practitioner will have access to your complete medical history with us to ensure continuity of care. Unless specified otherwise, services offered on this website are available only within our clinic. Please note that the initial visit is typically for a consultation only. Treatments or procedures are usually scheduled later after your in-clinic assessment. All marketing and advertising are directed solely at residents within the United Kingdom. Users are responsible for assessing the suitability of this site’s downloads, programs, and content. Redistribution or republication of any part of this site or its content is strictly prohibited without express written permission from the Company. The Company does not guarantee that the services on this site will be uninterrupted, timely, or error-free. However, they are provided to the best of our ability. By using this service, you agree to indemnify the Company, its employees, agents, and affiliates from any loss or damage in any manner, however caused.
Exclusions and Limitations
All information on this website is provided “as is”. To the fullest extent allowed by law, this Company:
- Disclaims all representations and warranties concerning this website and its contents or any which may be provided by affiliates or other third parties, including any inaccuracies or omissions.
- Disclaims all liability for any damages arising from or related to the use of this website. This includes but is not limited to, direct losses, loss of business or profits (whether such losses were foreseeable, arose naturally, or whether you informed us of their potential), as well as any damages to health, appearance, computer software, systems, data, or any other direct or indirect, consequential, or incidental damages.
These exclusions and limitations apply to the extent permitted by law and do not affect your statutory consumer rights.
Payment
Our clinic operates privately, and the NHS does not cover our services. Most private insurance policies will reimburse our consultation and treatment fees for medical issues when pre-authorisation is obtained. UK-based or international insurance policies generally do not cover the diagnosis and treatment of cosmetic or aesthetic conditions. Payment terms require settlement in the clinic on your consultation or treatment day. Accepted payment methods include cash and all major credit and debit cards. Although we do not process insurance claims directly, we can assist you. Should insurance coverage initially seem applicable but later be denied, you agree to assume responsibility for the full fee. We advise verifying coverage with your insurance provider to avoid unexpected costs. All goods remain the Company’s property until paid in full. Suppose your payment is not received after 10 working days of the consultation or treatment. In that case, the matter may be forwarded to our solicitors, incurring a £250 administrative charge. Outstanding balances will accrue interest at a rate of 5% above the Bank of England base rate until settled in full. We may also pursue recovery of unpaid balances after 30 days through collection agencies or the Small Claims Court, with associated administrative or legal costs you need to cover. Cheques are not typically accepted. Medication costs, blood tests, and lab analyses (such as nail or skin scrapings, swabs, and biopsies) are not included in our fees. Please get in touch with us for a comprehensive price list.
Cancellation and Reschedule Policy
A minimum of 24 hours’ notice is required for appointment cancellations or rescheduling. Notifications can be made in person or by phone. When leaving a voicemail, please clearly state your name, as well as the date and time of the call. Appointments cancelled or rescheduled with less than 24 hours’ notice, missed appointments, or no show will lead to deposit/prepaid treatment session loss. For a second non-attendance or short notice rescheduling with less than 48 hours’ notice, or no show, we reserve the right to decline future appointments.
Termination of Agreements and Refunds Policy
The Client/Patient and the Company reserve the right to terminate any service agreement for any reason, including the cessation of services already underway. No refunds will be provided for services that have commenced or are in progress. If a client books and pays for a course of treatments but decides not to complete it, no refund will be issued for the remaining treatments.
Availability
To schedule an appointment, please contact our reception, through our webpage, or through an out-of-hours agency. Appointment availability is not guaranteed. For emergencies, please consult your GP or go to A&E.
Log Files
Our website uses IP addresses to analyse trends, administer the site, track users’ movements, and gather broad demographic information for aggregate use. IP addresses are not associated with personally identifiable information. Our servers automatically log standard access data for systems administration, tracking usage, and troubleshooting purposes, including browser type, access times, URLs requested, and referral URLs. Personally identifiable data related to this information will only be used with explicit permission.
Links from this Website
We do not monitor or review content from third-party websites linked to this site. Any opinions or materials appearing on such sites are not necessarily shared or endorsed by us, and we should not be regarded as the publisher. Please note that we are not responsible for third-party sites’ privacy practices or content. We encourage users to read the privacy statements of any external sites. Users should evaluate the security and trustworthiness of other sites before disclosing personal information. This Company will not be held responsible for any loss or damage resulting from your disclosure of personal information to third parties.
Communication
Contact details are provided on our website’s ‘Contact’ page. Clapham Park Dermatology Clinic is established by Godic Medical Ltd., registered in England and Wales (Company No. 11985386, Office 27 Diana House, 2 Holt Gardens, SW17 7FY, London). By submitting an enquiry via our online forms, you consent to receive our email communications. You may unsubscribe anytime by following the link at the bottom of any email.
Force Majeure
We are not liable for failing to fulfil any obligations under any Agreement due to events beyond our control, including Acts of God, terrorism, war, civil unrest, natural disasters, or other unforeseeable events that could prevent fulfilling the contract.
Waiver
Failure by either Party to enforce any provision of this Agreement or exercise any rights will not be considered a waiver of that provision or rights. No waiver of any provision will be effective unless explicitly stated in writing and signed by both Parties.
General
The laws of England and Wales govern these terms and conditions. By accessing this website and/or purchasing products from us, you consent to these terms and the exclusive jurisdiction of English courts. Should any term be deemed invalid or unenforceable, it will be severed, and the remaining terms will continue to apply. Failure by the Company to enforce any provision shall not waive its right to enforce it later.
Notification of Changes
The Company reserves the right to amend these terms and conditions as necessary. Continued use of the site constitutes acceptance of any updates. Significant changes to our privacy policy will be announced on our Terms & Conditions or other key pages. These terms form part of the Agreement between the client/patient and us. Accessing this website and booking or buying products signifies understanding and acceptance of the Disclaimer Notice and full Terms and Conditions. Your statutory consumer rights remain unaffected.
Insurance Policy
The main healthcare insurance providers recognise Clapham Park Dermatology. If you plan to use your insurance policy, please obtain pre-authorisation and provide your membership number and pre-authorisation code by appointment so we can bill your insurer directly. Without these, you may self-fund and make a retrospective claim. Each insurer has different processes; familiarise yourself with these as they may only partially reimburse. After your appointment, we can provide a medical letter and invoice for retrospective claims, but we do not cover insurance shortfalls. We accept Letters of Guarantee for global or international insurers; without a letter, self-funding is required, with the option to reclaim through your insurer. If your policy has an excess, this is due at your appointment (and subsequent appointments).